Return & Exhange policy
ZEH has a strict no-return policy. Once purchased, you are entitled to exchange your order within 7 days only if there is a defect in quality. All orders are shipped out after strict quality control and approval by the shipping team.
The deadline for submitting an exchange for an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of exchange, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail zehenquiries@gmail.com
We will provide you store credit via email, no later than 30 days from the day on which we receive the returned goods.
Conditions for exchange:
In order for the goods to be eligible for an exchange, please make sure that:
The goods were received in the last 7 days
The goods are in the original packaging, with tags attached.
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
The goods which have been worn, washed or altered. We have professional sniffers that can detect worn items. Worn items cannot be accepted for an exchange due to hygiene reasons.
We reserve the right to refuse exchanges of any merchandise that does not meet the above conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
123, Street XYZ, ISLAMABAD, PAKISTAN
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a store credit without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a store credit for the value of your return. Once the returned product is received, a store credit email will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the store credit to the gift giver.
Contact Us
If you have any questions about our Returns and Exchange Policy, please contact us by e-mail at: zehenquiries@gmail.com